Thank you for choosing IPTVHORIZON for your ultimate entertainment experience. Your satisfaction is our priority, and we want to ensure a seamless journey into the world of IPTV.

Before making a purchase, we encourage you to request a trial account. Test our service and ensure it aligns with your expectations before committing to a long-term subscription.

1. Refund Eligibility

– Refunds for our IPTV subscriptions are subject to specific conditions:

• You may request a refund within 7 days from the date of purchase. After 7 days, no complete refund can be processed.
• All other refund requests will be returned partially according to the used period of the subscription, provided there was an issue from our end that we couldn’t fix within 72 hours. Our support team will contact users in all refund cases.
• For clarity, refunds will only be granted for the unused period of the subscription, applicable to all plans, and if it meets the refund requirements.
• After 7 days, Refunds won’t be granted for active usage, instead, refunds will be processed only for the unused period of the subscription.

– We will not send refunds nor make partial refunds if:

• Customer dissatisfaction with the channel line-up or a change of mind without a valid reason.
• Customer refusal to apply the solutions provided in case of any issues.
• Misuse or abuse detected.

2. How to Request a Refund :

Initiate a refund request by reaching out to our responsive customer support team via our email at or through our WhatsApp chat. Share your order details and provide a brief explanation of the issue. We are committed to prompt assessments and responses.

3. Refund Processing :

Upon approval, refunds will be processed within 1-2 days to the original payment method. Allow additional time for the refund to reflect in your account.

4. Late or Missing Refunds :

If you haven’t received a refund within the specified period, first, check your account. If the issue persists, promptly contact us.

5. Service Disruptions :

While our servers are generally stable, occasional freezing or non-functional channels may occur due to various reasons. However, these issues are not permanent, and our expert engineers are constantly working to resolve them.

Most of the time, these temporary issues are caused by:

• Customer internet fluctuations.
• Issues with the box/apps/customer setup in general.
• Problems with your Internet Service Provider (ISP).
• Channel downtime from the server end.
• Customer changes his/her mind and wishes to withdraw or switch between servers.
• Server updates/restarts from our end (weekly performance maintenance).

In the event a user/customer is unable to watch their IPTV subscription plan for 72 hours or more due to server issues or any problems caused by us:

We are committed to ensuring your satisfaction. In such cases, we will either provide a complete refund of the package price or add all lost time on top of your subscription for free. Additionally, we may offer some extra bonuses.

6. Contact Us :

Should you have any questions or require assistance regarding our refund policy, please feel free to contact our customer support team.